Privacy Policy

We value your interest in Great Lakes Storage. We respect your concern about privacy. This policy explains:
  • what information we gather when you visit our website and related platforms
  • how we use that information
  • the safeguards we have in place to protect it
This policy may be updated from time to time. Please check back periodically for changes.

Information Collected by Great Lakes Storage

General information

We receive and store any information you enter on our website, or give us in any other way. This includes information that can identify you ("personal information"), such as:
  • Your first and last name
  • Telephone number
  • Postal and email addresses
  • Billing information (credit card number, cardholder name, and expiration date)
We may also request information about your self storage unit rental preferences.You can choose not to provide information to us. However, most of the information we request is required so that you can:
  • Reserve a self storage unit
  • Sign up for a discount
  • Participate in a survey or contest
  • Ask us a question
  • Initiate other transactions on our website

Proxy information

When you make a reservation for someone else through this website, we will request personal information and self storage unit rental preferences about that individual.You should get that person's consent before giving us their information. Once submitted, access to view or change their information will be available only through your account.

Information from other sources

We may periodically obtain personal and non-personal information about you from affiliated entities, business partners, and other independent third-party sources, and add it to our account information. Examples include:
  • Updated delivery and address information
  • Purchase history
  • Demographic information

Automatic information

We automatically collect some information about your computer when you visit this website. For example:
  • Your IP address
  • Web browser software (such as Firefox, Safari, or Internet Explorer)
  • Referring website
  • Online activity, such as units viewed and buttons clicked
We use this information to help customize your user experience and to help prevent fraud.

Cookies and other web/mobile technologies

Cookies are small data text files that can be stored on your computer's hard drive, if your browser permits. This website uses cookies to:
  • Recognize your browser as a previous site visitor
  • Customize content based on what you click or access
  • Measure and research the effectiveness of our features and offerings
Most browsers let you manage cookies through their "Help" menu. You can typically choose to:
  • Block new cookies
  • Get notified when a new cookie is set
  • Disable cookies altogether
If you refuse cookies, you may not be able to access many of the tools offered on our website.

Other web/mobile bits

We may use local shared objects ("flash cookies") or web beacons (tiny graphics with a unique identifier embedded in a web page). We use these to monitor traffic patterns and improve the user experience. Like other cookies, they can only access personal information you have provided on this site, and cannot be accessed by other websites.

Call recording

We have established procedures to protect the privacy of callers and call recipients in connection with our call recording services. We fully comply with all applicable laws, regulations, and governmental or self-regulatory guidelines.We create a digital audio recording of incoming telephone calls. These recordings may be played, replayed, transcribed, monitored, analyzed, and archived by employees, contractors, officers, agents, authorized representatives, or other trusted third parties of Great Lakes Storage. Content may include personal and non-personal data related to such calls.

We Protect Your Information

We want you to feel confident using this website to reserve self storage units. We are committed to protecting the information we collect. No website can guarantee complete security, but we have implemented administrative, technical, and physical safeguards, including:
  • Restricting access to personal information to authorized employees, for permitted business functions only
  • Encrypting sensitive personal information during transmission between your system and ours
  • Using firewalls and intrusion detection systems to help prevent unauthorized access
Following a transaction, your private information (credit card numbers, phone numbers, etc.) will not be stored on our servers.

Underage Restrictions

This is a general audience website. We do not offer services directed to children.
  • If we receive a request from a child we know to be under 13, we will use their personal information only to respond once to that request, then delete it.
  • If we otherwise learn that a child under 13 has provided personal information to us, we will delete it immediately.

How Information May Be Used or Shared

We use sensitive billing information (cardholder name, credit card number, expiration date) to complete the self storage reservations you make at our facilities.We use other information about you to:
  • Provide the products and services you request
  • Send booking confirmations and updates
  • Manage your account, including processing bills and providing rent notifications or property updates
  • Communicate with you in general
  • Respond to your questions and comments
  • Measure interest in, and improve, our products, services, and website
  • Notify you about special offers or products/services that may interest you
  • Customize your experience with this website
  • Solicit information from you, including through surveys
  • Resolve disputes, collect fees, or troubleshoot problems
  • Prevent potentially prohibited or illegal activities
  • Enforce our Terms of Use
  • Fulfill other purposes described to you at the point of collection

Who we may share your information with

  • Trusted third-party vendors who perform services on our behalf, such as credit card processing, business analytics, customer service, marketing, survey/contest distribution, and fraud prevention. We may also authorize vendors to collect information as needed to operate parts of our website. Vendors may only use information as needed to perform their function, may not share or reuse it for other purposes, and must follow the same data security practices we do.
  • Business partners with whom we jointly offer products or services, or whose products/services appear on our website. You'll know a third party is involved because their name will appear, alone or alongside ours. If you use these optional services, we may share your information, including personal information, with those partners. We don't control the privacy practices of third-party business partners.
  • Referring websites. If another site referred you to ours (for example, through a link you clicked), we may share some information about you with that site. We haven't placed limits on how referring websites use your personal information, so we encourage you to review their privacy policies.
  • Legal requests. In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. We reserve the right to raise or waive any related legal objection.
  • Investigations and safety. When we believe it's appropriate to investigate, prevent, or act on illegal or suspected illegal activity, or to protect the rights, property, or safety of our company, website, customers, or others, including under our Terms of Service.
  • Corporate transactions, such as a divestiture, merger, consolidation, or asset sale, or in the event of bankruptcy.
  • Companies within our corporate family.
Outside of the situations above, we will notify you before sharing your personal information with third parties, and you will have the chance to opt out.We may also share aggregate or anonymous information with third parties — for example, website visitor and self storage unit rental statistics. This information doesn't identify you personally, and helps us develop content and services we think you'll find useful.You can choose not to provide information to us, though it may be required to book a storage unit or use certain features of the site.

Reviews, Comments, and Other Submissions

We appreciate hearing from you. By submitting content to this website — by email, website posting, or otherwise, including self storage service reviews, photos, video, questions, comments, suggestions, ideas, or similar material (collectively, "submissions") — you:
  • Grant Great Lakes Storage and our affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from, and publicly display and perform your submissions, worldwide, in any media now known or later developed
  • Grant us and our affiliates and sub-licensees the right to use the name you submit in connection with your submission, if we choose
We may, at our discretion, provide attribution for your comments or reviews (for example, listing your name and hometown alongside a review). You also grant us the right to pursue legal action against anyone who violates your or our rights through a breach of this policy. We take no responsibility and assume no liability for submissions posted by you. If you do not agree to these terms, please do not submit content to us.You are fully responsible for the content of your submissions, including reviews posted to this website. You are prohibited from posting or transmitting to or from this website:
  • Any unlawful, threatening, libelous, defamatory, obscene, or pornographic material, or content that would violate rights of publicity, privacy, or any law
  • Any commercial material or content, including solicitation of funds, advertising, or marketing of goods or units
  • Any material that infringes, misappropriates, or violates a copyright, trademark, patent, or other proprietary right of a third party
You are solely liable for any damages resulting from violating these restrictions, or for any other harm resulting from content you post. You acknowledge that Great Lakes Storage may use, publish, or remove any content you submit, without notice to you. If you submit more than one review for the same self storage service, only your most recent submission is eligible for use.

Contact

Notices with respect to this website should be sent to:Great Lakes Storage 5700 4 Mile Road Bay City, MI 48706We will review and address all notices that comply with the policies above.We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that you may be liable for damages if you make a false claim of a privacy violation.